Privacy policy
Privacy Policy
Last updated: 24.04.2026
KITTATI (“we”, “us”, “our”) operates this website and provides products and services through our online store.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or interact with our services.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products.
1. Personal Information We Collect
We may collect the following information:
- Name, email address, phone number, billing and shipping address
- Payment and transaction information
- Order history, products viewed, cart activity, and returns
- Customer service messages and communications
- Device information, IP address, browser type, and usage data
- Marketing preferences and interaction with our emails or ads
We may collect this information directly from you, automatically through cookies and similar technologies, or through service providers such as Shopify, payment processors, shipping partners, and marketing platforms.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations, shipping updates, and service messages
- Manage returns, refunds, and exchanges
- Improve our website and shopping experience
- Prevent fraud and protect our store
- Send marketing emails or promotional messages when permitted
- Show personalized ads or product recommendations
- Comply with legal obligations
You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.
3. Sharing Your Information
We may share your personal information with trusted third parties, including:
- Shopify, our e-commerce platform
- Payment processors
- Shipping and fulfillment partners
- Customer support tools
- Analytics and advertising partners
- Legal or regulatory authorities when required by law
We do not sell your personal information in the traditional sense. However, some privacy laws may define certain advertising or analytics activities as “sharing” or “selling” personal information.
4. Shopify
Our store is powered by Shopify. Shopify may collect and process personal information to provide and improve its services.
You can learn more about Shopify’s privacy practices by visiting Shopify’s Privacy Policy.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your preferences
- Analyze traffic and performance
- Improve our marketing and advertising
You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.
6. Marketing & Advertising
We may use your information to send promotional emails, show personalized ads, or recommend products based on your activity on our website.
Depending on your location, you may have the right to opt out of targeted advertising or the sharing of personal information for advertising purposes.
7. Data Retention
We keep your personal information only as long as necessary to:
- Fulfill your orders
- Provide customer service
- Comply with legal, tax, and accounting obligations
- Resolve disputes
- Prevent fraud
8. Your Privacy Rights
Depending on where you live, including the United States, Canada, the European Economic Area, or the United Kingdom, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Request a copy of your data
- Opt out of marketing communications
- Opt out of certain targeted advertising activities
- Withdraw consent where applicable
To exercise your rights, contact us at:
We may need to verify your identity before processing your request.
9. Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children under the age of 13, or under the applicable age of consent in your jurisdiction.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
10. Security
We take reasonable measures to protect your personal information. However, no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.
11. International Transfers
Your information may be transferred, stored, or processed outside your country of residence, including in countries where our service providers operate.
By using our website, you understand that your information may be processed internationally.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.
We recommend reviewing their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
14. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
KITTATI
87 Avenue Faidherbe
59300 Valenciennes
France
Email: info@kittati.com