Refund policy

Return & Refund Policy 


Last updated: 24.04.2026

1. Returns

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

  • Item must be unused and in the same condition you received it

  • Item must be in its original packaging

  • Proof of purchase is required

Please contact us before returning any item.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable products

  • Personal care or hygiene products

  • Perishable goods

  • Hazardous materials or flammable liquids

3. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photo or video proof.

We will offer a replacement or full refund at no additional cost.

4. Refunds

Once your request is reviewed and approved:

  • Refunds are issued to your original payment method

  • Processing time: 3–7 business days depending on your bank

5. No Return Required (Important)

In many cases, returns are not required.

Depending on the situation, we may offer:

  • A replacement

  • A partial refund

  • A full refund

This allows us to provide a faster and smoother experience.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank

If the issue persists, contact us at:
info@kittati.com

7. Exchanges

We only replace items if they are defective or damaged.

Contact us at:
info@kittati.com

8. Return Shipping

If a return is required:

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

We recommend using a tracked shipping service.
We are not responsible for lost returns.

9. Sale Items

Items purchased on sale may not be eligible for a refund, unless defective.

10. Return Address

Returns (if required) must be sent to:

KITTATI
87 Avenue Faidherbe
59300 Valenciennes
France